Dancing Your Way to Better Sales
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Recently, I was thinking about offline marketing and online marketing and how they can complement each other. What if a few changes could make all the difference in the world to the ratio of sales per hits on your website? As I was pondering, I remembered as a young woman how I was in the dance business. My job in the beginning was to sell dancing lessons. After a few months of that nonsense, I worked the back department. Basially, I taught ballroom dancing and did not work the front department (sales). What were my objections and why did I call it "that nonsense?" It was simple. The price was high and their sales pitch was six pages long, which you learned to memorize so well that even if you were interrupted in your spiel, you could get right back on track with what you were saying by rote. To me it was phoney, it was not me and it was not how I talked as a person, and it bothered me. I had no idea, then, how much work and testing was put into the writing of that "pitch." In the pitch: You needed to find one thing to compliment the person on. You needed to pay close attention to their body language...such as arms folded, staring at the ceiling, grabbing their coat (heaven forbid!) And there were "ifs" If they still are staring at you with eyes of steel, (I shall not be sold) you offered them water or coffee, or even a free soda pop. This would free up their arms. And, all of these "alerts" while still remembering the exact words to say. And, then remembering to keep on with the benefits of becoming, 'the most sought after dance partner in the world. The having a safe place to come with other people in their "class.' Oh, yes, prestige was important. And there were tricks.. bringing out a sheet of paper for you to ask questions and have them answer your questions like: What is your address, your phone number, and which of these three lesson plans would you like to consider? And during all this time you are writing in the information that you need to have that form ready for their signature. By getting that information from them, you were actually getting their silent agreement, that they were going to sign. Then, you presented them with an easy payment plan for their new exciting life and booked them for their first lesson as soon as possible. I just could not do that pitch. I felt my exuberance for dancing was enough to sell people, however my boss said it like this to me... "Teresa, you might be able to sell with your love of dancing, but we don't spend all those advertising dollars and take the chance that you might lose the customer if the customer was not properly handled in the first place." i.e. "The Pitch" However, there were a few times when they didn't have anyone else free to take a new customer out for their free lesson...and it was me who did sell newcomers without that PITCH. How did that happen? Well, I loved my product. I loved dancing, and therefore, everyone else would love dancing. I was actually doing them a favor by getting them to sign on the dotted line. And, I did have the benefit that I knew they were already interested in the product. The LEAD. And, they just had a wonderful easy dance lesson. BUT WAIT.....What did I just say? We are online sales people, aren't we? Isn't it our job to write a sales pitch about our products until our visitor drools to have what we have to sell. Have I changed? I mean, as a young woman, I couldn't do that pre-written spiel and feel good about myself. What has changed? What has changed is that I can't look to see if my customer is still interested. I can't see those folded arms, the shaking of their heads, the eyes going to the ceiling. I must depend on my skills as a writer to reach out and keep that potential customer reading. So, how can we use the above story to improve our online sales? Well, we know that enthusiasm sells. So write your sales page with the love of your product in your mind. And, write it when you are fresh. Don't force the writing. List all the benefits of your product. We know that people love compliments. Give them a compliment. We know we are going to have some people that are going to raise objections. This is a good time to take a break in your writing. By this, I mean put up some subheaders. These are what get your customer's arms unfolded and keep their interest. Maybe a feature of your product and the benefit of that feature to them. Write with knowing that what you are selling is really good for your customer, and that your potential customer needs the product you are selling. Then lead them by the hand to the easy online ordering processing, reminding them how safe and secure it is to order online. Good Luck on your future Sales! Teresa King |
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